FAQ
Frequently asked questions
Find quick answers to the most common questions about shipping, products and more.
Yes. Loomvya provides free shipping within the United States with no minimum purchase requirement and no hidden shipping charges.
Absolutely. Once your order has shipped, tracking information will be provided by email so you can monitor your package throughout its journey. Please allow 24–48 hours for tracking information to update after shipment.
Yes. You may request a return within 30 days of receiving your order, subject to the terms and conditions of our Return & Refund Policy.
For questions about your order or our products, please contact us at support@loomvya.com. You can also call us at +1 (818) 658-3664. Our customer support team is available Monday–Friday from 9:00 AM–5:00 PM Eastern Time (ET).
If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible with your order information so we can assist you.
Standard orders take 1–3 business days to process and 3–5 business days in transit, for an estimated total delivery time of 4–8 business days within the United States.
Our daily order cut-off time is 3:00 PM Eastern Time (ET). Orders are generally handled according to our standard processing schedule.
Depending on availability at checkout, Loomvya may accept credit cards, debit cards, and other payment methods displayed during checkout. Available payment options will be shown before you complete your purchase.
You can contact us through our contact page! We will be happy to assist you.
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